Frequently Asked Questions

Q) How does the pricing work?

A) You are charged for a 3 day rate. For e.g. your marquee will usually be installed on a Friday for a weekend event and collected on a Monday. Additional periods are available at request, please advise us of the hire period you require the marquee for. Long term hire periods are also available; please contact the office for a quotation.

Q) Do you just supply marquees?

A) No. We can supply a variety of accessories for your event, including furniture, lighting, heating and flooring etc. We can also arrange catering, marquee decoration and theme parties upon request.

Q) What is a Hard Fixing Kit?

A) If your marquee is to be erected on a hard surface i.e. something other than grass, we will need to use Hard Standing Kits. This will be determined following a site survey and there may be a small charge added because of the additional work involved.

Q) What is the difference between lined and unlined marquees?

A) Lined marquees are more luxurious and are an essential element of a traditional wedding-style marquee. With unlined marquees, the side walls and marquee structure are fully visible, making them more suitable for functional or casual events.

Q) How and when do I pay?

A) We accept cheques (has to be paid and cleared a week before your event) cash and bank transfers. A 40% non-refundable deposit (£200 minimum) is required to confirm any booking. The deposit amounts will be deducted from the final balance. Full outstanding amount is paid on the date the marquee is assembled and completed.

Q) What will happen in an event of a cancellation?

A) If your event is cancelled due to unforeseeable circumstances then the deposit can be forwarded to another event you might be having in the near future (we will forward your deposit for an event that is within a 6month period of cancellation date)

Please not: any cancellation has to be made a month prior to your event date, if the cancellation is made within the one month period prior to your event date then 50% of your remaining balance will have to be paid.

Q) When should I make my reservations?

A) Please book as early as possible, especially for the busy summer and Christmas periods. When hiring a marquee we recommend that you book as early as possible to ensure that your event runs smoothly and successfully.

Q) What about changes in my order?

A) Additions are welcome subject to availability. Small modifications to the booking prior to delivery can be accommodated.

Q) Is there a charge for delivery/collection?

A) Delivery/collection charges are included in the price and quotations given.

Q) What type of service can I expect when the van arrives?

A) The type of service you can expect when we arrive is a professional and courteous one. We are friendly and efficient and always welcome any suggestions or modifications that the customer may have in mind before we commence the work. We promise to be in and out of your premises without causing any disruption.

Q) What is my responsibility for equipment return?

A) The responsibilities of the customer is to ensure that all hired equipment is used in an appropriate manner and due care and attention is exercised during the hire period. Any catering equipment that is hired must be returned in its original condition, for example all plates cleaned etc.

Q) What happens if something is broken, damaged or missing?

A) We do charge for missing, broken or damaged items. All equipment is the responsibility of the hirer for the duration of the hire period. Be sure equipment is secured when not in use and protected from weather.

Q) Public Liability Insurance

A) Customers can be rest assured that we have full public liability insurance for your peace of mind.